AskBok

Terms and Conditions

Last updated 11 November 2026

These terms are an agreement between you and AskBok, [registered address — set LEGAL_ADDRESS] ("AskBok", "we", "us"). They apply to the AskBok website, dashboard, chat widget and related services (the "Service"). By creating an account or continuing to use the Service you agree to these terms. If you use the Service for a business, you confirm you are authorised to accept them on its behalf.

1. Orders and payment

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payments, taxes, invoices, renewals and cancellations are governed by Paddle's buyer terms.

  • Plans are billed monthly in advance and renew automatically until cancelled.
  • New accounts get a 14-day free trial. No card is needed for the trial; you are only charged when you choose a plan.
  • You can cancel at any time from Plan & Billing. Your plan stays active until the end of the paid period. Changing plan is charged or credited pro rata.
  • Prices are shown in US dollars; applicable taxes are added at checkout by Paddle.
  • Refunds: see our refund policy (30 days, no questions asked).

2. Your account and your data

You are responsible for keeping your login secure and for everything done through your account. You own the information you and your customers put into AskBok (services, prices, bookings, chats). You give us permission to store and process it only to provide the Service, as described in our privacy notice. For your customers' personal data you are the controller and we act as your processor.

3. The AI receptionist

  • The chat uses artificial intelligence. Prices, durations, availability and policies come from the information you enter, but AI answers can still be wrong or incomplete. You are responsible for checking your settings and for what your business promises to customers. Bookings are only confirmed by the booking system, never by the AI's text alone.
  • You are responsible for the instructions and content you give the AI (services, FAQs, extra instructions) and for how you use its replies. Do not instruct it to mislead, discriminate or collect data you are not allowed to collect.
  • You keep the rights to your content. You give us a licence to process it to run the Service. If you believe content on AskBok infringes your rights, email support@askbok.com and we will review and, where appropriate, remove it.
  • We may review, limit or remove content and pause a chat widget that breaks these terms or the law.

4. Acceptable use

You must not use the Service to:

  • break any law, or collect or use personal data unlawfully;
  • commit fraud, send spam or impersonate others;
  • infringe anyone's intellectual property or privacy;
  • interfere with the Service's security — including malware, probing, scanning or testing for vulnerabilities without our permission, scraping, or overloading it;
  • resell or copy the Service without our written permission.

5. Our intellectual property

We own the Service, its software, design and brand (including the AskBok name and logo). These terms don't transfer any of these rights to you, except the right to use the Service while your account is active.

6. Availability

We work hard to keep AskBok running and your data safe, but we don't guarantee the Service will be uninterrupted or error-free. We may change or improve features. Planned maintenance is announced in the dashboard where possible.

7. Suspension and termination

We may suspend or close an account for a material breach of these terms, non-payment, a security or fraud risk, or repeated or serious policy violations. Where reasonable we will tell you first and give you a chance to fix the problem. You can close your account at any time by contacting us. After closure we delete your business data within 30 days, except records we must keep by law (for example billing records).

8. Liability

The Service is provided "as is". To the extent the law allows, we are not liable for indirect or consequential losses (such as lost profit or lost bookings), and our total liability is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that can't be limited by law, or your statutory rights as a consumer.

9. Events outside our control

We are not responsible for delays or failures caused by events beyond our reasonable control, such as natural disasters, war, pandemics, power or internet outages, or failures of our hosting and service providers.

10. Changes and law

We may update these terms; we will tell you of important changes by email or in the dashboard at least 14 days before they apply. These terms are governed by the laws of Pakistan, without affecting mandatory consumer protections where you live.

11. Contact

AskBok, [registered address — set LEGAL_ADDRESS]. Email: support@askbok.com. See also our contact page.